• SHIPPING
  • RETURNS
  • REFUNDS
  • PRODUCT INFO
  • WORKSHOPS

SHIPPING

Where do you ship to?

Australia Wide Shipping with AusPost!

How long will my order take?

Our Processing Time is 2-5 Business Days. All orders are shipped from Port Macquarie, NSW. Shipping times depend on the receiving location. Once handed to AusPost, you can expect to receive your order within 2-14 Business Days.

How do I ship my order back to you?

Use this text to answer questions in as much detail as possible for your customers.

PRODUCT RETURNS

Return/Refund Policy

At Awakening Life Within, we want you to be completely satisfied with your purchase. We understand that metaphysical tools like crystals, herbs, bath salts, and tarot decks are deeply personal, so we’ve created a return policy that respects both your needs and the integrity of our products.

  1. To open a refund/return enquiry, please email us at hello@sallywilsonalw within 14 days of receiving your order to initiate the return process.
  2. Provide your order number and details of the product(s) you wish to return.
  3. For returns, the customer is responsible for return shipping costs unless the item arrived damaged or defective.
  4. Once we receive your return, we will process your refund or exchange within 2-10 business days.
  • Eligibility for Returns

Crystals, Herbs, and Bath Salts:
Due to the personal and energetic nature of these items, we are unable to accept returns or exchanges on crystals, herbs, and bath salts unless the product arrives damaged or defective.

Tarot and Oracle Decks:
Tarot and oracle decks may be returned or exchanged within 14 days of delivery, provided the packaging is unopened and the cards are in their original condition.

Jewelry and Other Accessories:
For jewelry and other accessories, returns and exchanges are accepted within 14 days of delivery, as long as the item is unused, in its original packaging, and in the same condition as received.

  • If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will happily offer a replacement or refund. To start the return process, please contact us via (email) with a photo of the damage or defect, and we will assist you with next steps.

Due to hygienic reasons and the nature of our products, the following items are exempt from being returned:

  • Gift cards
  • Downloadable products
  • Opened or used bath salts and herbs
  • Crystals that have been handled or used

When will I receive my Refund?

Refunds will be issued back to the original form of payment once the returned item has been received and inspected. Please note that shipping charges are non-refundable unless the return is due to our error or a defective item.

What is your Exchange Policy?

WORKSHOPS

Workshop Terms & Conditions

Terms & Conditions

1. Registration and Payment

  • All workshops must be paid for in full at the time of registration to secure your spot.
  • We accept all major credit cards and PayPal through our secure online payment system.
  • Spaces in workshops are limited and are filled on a first-come, first-served basis.

2. Cancellations and Refunds

  • Cancellations by Participant:
  • Cancellations by Awakening Life Within:

3. Attendance and Workshop Materials

  • For in-person workshops, please arrive 15 minutes early to check in and get settled. Late arrivals may not be admitted, depending on the nature of the workshop.
  • For online workshops, please ensure that you have a stable internet connection and access to the Zoom platform. We are not responsible for technical difficulties on the participant’s end.
  • Workshop materials, if provided, will either be given in person or sent electronically via email.
  • Recordings of online workshops, if applicable, will be shared within 24-48 hours after the session and will be available for 30 days. Sharing the recordings with non-participants is prohibited.

4. Intellectual Property

  • All content provided during the workshop, including slides, recordings, and handouts, is the intellectual property of Awakening Life Within. You may not reproduce, distribute, or use any materials for commercial purposes without written permission.

5. Liability

  • By participating in any of our workshops, you agree to release Awakening Life Within and its instructors from any and all liability, claims, or demands related to your participation, including but not limited to any physical or emotional harm, loss, or damage incurred during or after the workshop.
  • It is your responsibility to ensure that you are physically and emotionally fit to participate in the workshop. If you have any concerns, please consult a healthcare professional prior to attending.

6. Special Requirements

  • If you have any special requirements, such as accessibility needs or dietary restrictions (for in-person workshops), please inform us at least 7 days before the workshop so we can accommodate you to the best of our ability.

7. Privacy

  • We value your privacy. Any personal information you share with us during the registration process will be kept confidential and used solely for workshop-related purposes. We do not share or sell your information to third parties.

8. Modifications to Terms and Conditions

  • Awakening Life Within reserves the right to modify these Terms and Conditions at any time. Participants will be informed of any significant changes that may affect their registration or participation in a workshop.

Workshop Refund Policy

We have a strict cancellation policy (see in our Terms and Conditions). Refunds are generally not available, but in some cases, we can offer credit towards a future workshop if you notify us in advance.

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